I had to bring Ennis Specsavers branch to the Small Claims Court to have them replace a faulty 5 month old €190 set of reading frames. They wanted to charge me more money for the replacement frames.On two occasions screws seized on the frames and had to be fixed in-store, then the arm popped out of the frame when opening, which was told in-store makes them unrepairable.Ennis Specsavers Customer Service to my written complaints about frames and further charges , 1 of them hand delivered to the store was No Contact at all.John O Farrell did make the time to contest claim when he received it from Ennis Court, he then showed up in court where Judge told him immediately to replace frames without any further charge to me as faulty.If you have a problem you think you didn’t cause and they won’t resolve then bring Ennis Specsavers to the Small Claims Court, but hopefully after this time will be more proactive by putting other customers first instead of money.Generic update from Specsavers to my review to make look like their interested in helping , more fooling around to customers they have contact details for.Can’t even get my name right, wouldn’t be surprised if have wrong lens in glasses.
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