Absolute nightmare. Incompetence of the highest order and zero regard for the customer.I booked an eye test on 22 December 2025 at Liffey Valley branch and Following the test, I ordered two pairs of glasses:A super readerA driving varifocal with brown polarised tintDuring the Christmas period, I was informed that the driving glasses had been incorrectly ordered and were not varifocal, which was an error on your side. I was then asked to pay extra to correct this mistake.On 2 January, I received a message stating that my glasses were ready for collection. When I went to collect them, both pairs were wrong:The driving glasses were black instead of brownThe super reader was missing altogetherAfter nearly 20 more days, I received another call saying the glasses were ready. On collection, I discovered that both lenses had been fitted into the same frame, despite clearly ordering two different frames.I collected the super reader at that point. One of the directors stepped in, acknowledged the issue, and assured me that the driving glasses would be prioritised and made available for collection in Maynooth, which is closer to my home.On 25 January, I was again informed that the glasses were ready. When I went to collect them, I discovered that yet again the wrong product had been made—instead of driving varifocals, another super reader had been produced. I was told the driving glasses would need to be reordered again.This is beyond frustrating. Ordering glasses is the core function of your business, and yet this has been mishandled repeatedly over more than a month. The lack of attention to detail, poor quality control, and repeated errors show a complete disregard for the customer’s time and patience.This level of service is unacceptable.
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