The opticians are extremely friendly and professional, and I really appreciate the time they take in-store to help you find frames that suit your face shape and personal style. They’re great listeners when doing the eye tests and very good at addressing any concerns, which makes the experience feel very personal.That said, I do feel there’s room for improvement in the overall process. On both occasions when I purchased glasses, I had to call the store myself to find out when they were ready, which felt a bit inconvenient.One additional suggestion would be a return or reuse scheme for old frames when purchasing new glasses. I was told they can take the frames back, but there’s currently no discount or incentive offered. Given how expensive glasses, especially designer frames, can be, this feels like a missed opportunity and something worth considering.Overall, a positive experience with excellent staff, but some process improvements could really elevate it.
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