specsavers.ie

Incompetence that you will find hard to surpass!

I ordered three pairs of glasses (reading, intermediate for PC use, and driving) in December 2024. I collected them when due in January.The intermediate glasses were focussed at laptop distance rather than PC as requested.I phoned Specsavers and the girl insisted that I needed to return them to the store (no suggestion of an appointment being necessary).I brought them back to the store and an assistant began the testing rigmarole and I explained that they already had my test measurements and that the problem lay with the glasses.They insisted that I needed to see the optician and requested that I wait half an hour as she was out to lunch. I declined.I made an appointment and an optician measured the focal length that I desired and ordered a new set of lenses.I asked should I phone beforehand and was assured that I would get a call in the event that they were delayed,I showed up to collect the glasses the day after they were due and they were not present. There was no phone call.On my SIXTH visit I met with the manager who apologised profusely and concurred with my opinion that none of the toing-and-froing was necessary and he gave a complete refund by way of compensation.Lo-and-behold, it transpired that there was a slight flaw in both lenses that caught the sunlight from the window as I worked at my PC.I called the manager who was nothing short of terse with me as he insisted that they needed to have the glasses returned so as to inform the manufacturer as to the nature of the flaw.I have no intention of returning to Specsavers for a 7th and 8th visit. They treat me as though my time and energy are at their disposal.I have reported this through their online 'feedback' facility and received no response.For sheer incompetence they are hard to beat!psThey don't respond to messages on their dedicated 'feedback' system. Easier, apparently, to get in touch via their social media sugar.I have a suggestion for Specs: how's about you get in touch with me?How's about you send me a pair of properly functioning specs via post or courier?You have my measurements.I do not want to listen to more garbage - just send me the glasses!re Specs reply: the store in question is Tallaght. Fix it or don't, enough of the rubbish.

Date of experience: Feb 06, 2025