specsavers.ie

Where to start?

Where to start?My eyes have been very fatigued and have had difficulty with lights and reading screens so I said I would get a new eye test in their Wilton store to see if they had gotten worse.The first guy who did the eye scans chewed gum throughout, then the optician seemed almost annoyed with me (I'm sorry if I tried to use the wrong hand to cover my eye). I also have concerns about the fact that while I was waiting for my test I could hear a member of staff taking someone's bank details over the phone for contact lenses.I was told I need a stronger prescription, but was also told that I needed all of these extras that weren't properly explained - I just wanted standard frames and something for screen protection/blue light, but somehow they were making this into €280, and without the screen protection (as far as I could tell). Even when I said I didn't need these, they were always added in, and having someone hover over me felt like a lot of pressure (and the sales assistant when I said frames were too small was trying to convince me that they weren't so I would buy them).They seemed annoyed when I wanted a copy of my prescription to look elsewhere, and after ordering glasses from somewhere I usually go to with the new prescription, I had almost 3 days of migraines and nausea because the prescription is clearly wrong.I'm sure the response will be that it's the glasses I got elsewhere, so I'm currently waiting on a second opinion to confirm their new prescription was to get me to buy expensive new frames. Personally very negligent staff, with poor attitude.As an update - never resolved, the store manager blamed me, even though they had even misdiagnosed me as shortsighted when I'm not at all! Avoid their Wilton store at all costs. Their customer service team also just passed me onto the store, so also zero help.

Date of experience: Dec 28, 2024