I went to the branch in Tralee, after 3 years of not going there caused by bad previous experience I decided that everyone deserves a chance. Apparently not.Staff was rude, incompetent, the optician was nice but floor staff a disgrace. I came asking for rimless glasses, after 40 minutes of set up I was informed that they cannot make the glasses for me.I had no more time to waste and paid for the visit only to come back later that day for another part of this sad comedy.Staff member did not helped in picking new frames, and additional options were not explained neither prices for it.Staff members whispered between each other about clients and complained about them loud enough for clients to hear. I ordered reading glasses as my prescription for distance did not changed and was very surprised when the distance glasses was given to me during dispense visit. The staff member tried to dismiss me with it and argued that I wanted distance vision glasses. Finally, I was passed on to another two people and informed that they will do my ordered prescription. No apologies offered. I wasted another hour but got a bonus and again find out what staff thinks about me while they 'whisper'.On the last collection visit I was firstly dismissed by staff which turned away and not acknowledged a client in the shop. After good few minutes I was handed glasses with reading paper and asked is it ok. On confirmation the staff member just left.At any stage no apologies was offered.I wasted around an hour on each from first 3 visits. Was dismissed on the last.Staff behaved unprofessional, offers were not explained, my prescription mixed, no apologies or redress. Never again. I do not recommend.
Claim your business profile now and gain access to all features and respond to customer reviews.
Browse glasses and contact lenses online at Specsavers. Find your local store and request an appointment online
