I have a complex prescription due to a torn and detached retina 14 years ago, needing a lens inside my left eye. So my good eye is -9d and bad (with the internal lens is about -2d.I've gone to specsavers for over 20 years and now I need thinning on one lens and transition sunglasses and anti glare in both. I get 2 pairs each time. Got these in January 24 and very pleased with quality, service and price. In September 24 I noticed wavy lines across both lenses, affecting the vision in my good eye, this was not scratching. I looked at my spare pair (never worn) and they were perfect. Went back to specsavers and a staff member asked me if I had been painting, answered yes, but only weathershield (water based). The staff member then worked out the cost of replacing the 1 lens for my good eye, which was calculated at approx 250 euros. Went home and thought about it, went back next week and saw a manager and was firmer about the situation. He said they would need to inspect the glasses. I was going away for a few weeks so we agreed I would wear my spare pair whilst away and keep the faulty pair handy as a backup. Came back in November and the same horizontal wavy lines has appeared on my other pair.So all the lenses were faulty. They have agreed to replace my good eye lens in both pairs for free, and I am now happy.Be firm and fair if you think something is wrong. The service I got from the manager was first class.
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