Very disappointed with their service... Bought a pair of glasses in march: i went for the 130e frame, two for one but it didn't matter : they have a way of adding to the price of the glasses and you still end up paying around 400 euro... It is almost like a scam... You never pay only what is advertised... But to make thinks worse, i went back twice with the frames to be adjusted as the quality is poor...and eventually the frame snapped in two recently. I went back to the shop to see what options I have and I was told it will cost me 70euro to replace the frame and the guy accused me of using excessive force that's caused the frame to snap in two... I still have all my previous frames in excellent condition ( about five of them) so i can only say the frames are poor quality and that's why have snapped... I would certainly look for a another optician and I would not recommend specsavers to anyone... @ I pleaded with your sale rep to help me fix this problem or I'll go public about it... Now you can say here anything you want to say ... But it is a shame that a genuine customer has to go public to get your attention...
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