Very poor and unprofessional service from Specsavers in Drogheda, when buying glasses for our 8 year old Daughter we where told to go to Louth Hse to obtain a voucher for a discount on the glasses, I took time off work and my daughter out of school early in order for us to get the this voucher and her glasses fitted upon arrival at the Louth hse, we where told we where at the wrong office as the voucher is only available to residents of Louth and that we would have to go to Navan hse as we live in Meath, I proceeded to Specsavers on the day and expressed my frustration at being given this wrong information, I was not offered an apology by the staff member on the day just excuses about how it was an hse issue and not the fact that we where told by them to go to the Meath office despite our address being clearly printed on the letter that they wrote and gave to us, I understand that the hse in itself is another confusing organisation but you would think that a company that pretends to be professional would give out correct information and not waste people’s valuable, after getting no satisfaction at the store I made a complaint through their website but again after multiple emails back and forth, lorraine from the admin team could not see any fault on their behalf and did not fully understand the issue, an exasperating person to deal with.
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