Long time Specsavers customer, have quite literally spent thousands here over the course my life. Brought our 10 year old daughter for her second eye test in the Tallaght branch last night. At the till, I asked the female staff member for a receipt, she pointed and said there it is. I asked nicely could I please have an official receipt (to claim off my health insurance), she literally sighed in my face and visually scrunched up her face and said that receipt is fine, I say no sorry I need an official receipt, she sighed again and said that takes time, that takes too long, they will accept this. I said they won’t accept it, they need an official receipt, I have claimed with them before. Again she sighed and said they will. I then said, why are you telling me what my insurance will accept, I know for a fact that my insurance company only accept official stamped receipts, not till receipts. She sighed again and said fine. I then asked did she have a problem and one of the other staff members walked by and audibly scoffed. I was livid at this point. She said no there’s no problem it just takes a while and I asked her was she aware how rude she was being? At this point she walked off to get the receipt and I walked off also. I have never been spoken to like that by a staff member in any store, not even on the phone and especially not in front of my daughter. The manager came over as he had heard the end of the conversation and was very apologetic and kind but still an absolutely bizarre and strange situation to be in, all over a receipt which ended up taking less than 5 minutes to do up. The irony is that by me asking for the receipt there and then, I was actually saving them time because I would have had to call them and the number goes through to Citywest, then ask to be transferred to Tallaght, then ask for the file to be retrieved, then ask for the letter to be drawn up then ask for said letter to be emailed or posted, all of which would have taken far longer than the simple request I asked of this lady. Needless to say I will be moving all my business to Vision Express and I hope that woman gets the the karma she deserves. If she was my employee I would sack her not just for such poor customer service but for pure laziness in not wanting to draw up the letter. I have her name which I won’t be posting here but I will be making a complaint to head office.
Claim your business profile now and gain access to all features and respond to customer reviews.
Browse glasses and contact lenses online at Specsavers. Find your local store and request an appointment online
