My wife broke the frame of her glasses. She went to specsavers portlaoise to see if they had the same frame in stock and transfer the glass from the old frame into the new frame. The first person told her that they had them in stock but it would be a week before they could get them. A second person then told her that they had no records of her and that they did not give her the glasses that she had with her. Then a third person came to see what the problem was. He went and checked the records and verified that they had supplied the glasses and was able to sort out the problem and transfer the lenses into a new frame.
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