specsavers.ie

Do not go to Specsavers Dawson Street:

Had a really bad experience here starting in January 2025. A lens in my current pair of glasses got scratched so I went to Specsavers Dawson Street to get them reglazed as well as get a second pair reglazed to have as a backup. The man who did this for me was clearly unaware of the operations of the store as he told me I could pick them up in 10 days which would be a Sunday. On that Sunday, I called to see if they were in and I was told the lenses “should be in” but their lab doesn’t work on Sundays so they wouldn’t be able to install them. I then had to wait until I was in town which wasn’t for another 5 days. I received an email before that saying that the lens for my scratched pair had a flaw so they had to be redone but the others were fine. I went in to collect and immediately came back as the prescription in one lens was completely wrong.I then had to wait another week and a half, where I had sent another email and it wasn’t responded to until I followed up on social media. I was offered a refund at this stage. So I went in to pick them up and they were still wrong (the height was wrong). So they had to be sent back again, I will say the woman I dealt with at this incident was very nice and said she’d be the one dealing with it from there on out and also offered a free pair of sunglasses (I assumed I get them when I picked up my sunglasses).Cue another week and a half, where one pair came back but the other still had issues. I was sick so I had to wait to come in. I came in and the woman who helped me before was there but she got a different person to assist with me trying them on. This was the final straw. While the glasses were fine, I ended up leaving them and saying I didn’t want them anymore due the treatment I received from this woman. I did not get her name but she was very rude and condescending when I told her that the glasses were crooked (as I saw out of them) because one ear is lower and one eye is higher on the left side of my face. I tried to explain but she kept telling me to “look in the mirror” because they were straight on. When I told her that when I am wearing them I’m not looking in a mirror all day but out of the glasses she said, “So you want me to make them crooked?” I told her my current pair of glasses are not crooked (which you can see when you look at them on my face). At that point I was so upset I told her I don’t want the glasses and that this has been a waste of time. No apology, just “okay”. I sent an email on this explaining how upset I was after everything but no response to that either. No apology or anything. I don’t want the glasses anymore and this has cemented their complete loss of business. Go to a local optometrist instead.

Date of experience: Jan 05, 2025