specsavers.ie

Specsavers Ballina! One ⭐ only because I can't leave no…

One ⭐ only because I can't leave no stars!!!!Somehow they have 4.5 ⭐ on Google!I used Specsavers Ballina Mayo Ireland booking the family in for eye checks and bought their glasses with all their upsales for three.My wife had cataracts developing and two years later went back for her eye check update. The appointment was booked by Specsavers at a day and time of their choosing (Thursday 12:15 pm) The Ballina store emailed - texted and phoned to confirm her time/date/attendance.She arrived 15 minutes before time and checked in with their front desk/reception and took a seat as instructed to wait Infront of the optometrist's office.40 minutes after her appointment time and still uncalled she went back to reception to be told she had been overlooked "oh! We forgot you.""Just take a seat for a minute and I'll see if we can fit you in.."Astonished she politely turned her kind offer down and left!Absolutely appalling our day completely wasted. She was visible to staff at all times. What in god's name did they think she was doing sitting there in their shop - in their waiting area for almost an hour as they walked past her?This franchise/ "partnership" is owned by two women who really need to be audited by Specsavers because to triple confirm an appointment causing a day to be wasted plus driving, parking etc..is amateur hour and appalling customer service.######To Specsavers reply######Happy to post my X post and my responses to Specsavers "DM us" request here if you'd like?I'm also happy to publish my wife's email chain with the "Retail Director" of the store in question.The first thing you will note is that in keeping with your trust pilot reply, and X messages - and emails nowhere in any of them is there anything resembling an apology.What an appalling customer experience this has been. My wife's experience can't be alone.

Date of experience: Mar 27, 2025