Six months ago, I paid over 300 euros for my glasses. Despite following care instructions (I’ve been wearing glasses for over 50 years), they still ended up with scratches. I visited the store where I purchased them and also sent a complaint email to customer service. Their response stated that no warranty is offered after 100 days and suggested that the scratches were due to my handling of the glasses. There was no mention of a potential defect in the product. The anti-scratch treatment seems ineffective, if it was even applied to my glasses!!! I'm following up with a complaint email to the consumer protection agency.I also sent a DM (Facebook) to Specsavers 5 days ago.So far they only replied they have everything they need. Still no reply after almost 3 weeks Specsavers replies to every review on the same way:"Can you DM us on Facebook, X or Instagram so we can check this out for you, please?"What is the point apart from increasing your traffic in Facebook?
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