If I could provide a negative star rating I would however I am forced to give a single star. This store is totally unorganised and seems to be run by school children who have to giggle in between sentences. We were called on the phone and asked to collect a childs glasses at 2.30PM however having had bad experience before when collecting from Spec Savers in Carlow we gave them an extra 2 hours and arrived just after 4.30PM. Shock they could not find the glasses then said we were collecting them a week early to then tell us oh wait they are upstairs followed by a ten minute wait to then be told all opticians are busy and we would have to wait until one was available before they could release the glasses and after another 20 minutes and having asked to speak to a manager who never appeared I was forced to walk out of the store without the glasses. I have never experience such a terrible service. There are far better local Opticians in Carlow than this disgrace of a company who have no respect for their customers. I can only advise anyone considering to use the services of Spec Savers in Carlow to consider the bad service and lack of respect and to then give their business to a local opticians such as SARAH YOUNGS just around the corner who have respect for their customers and who provide a 5 Star Service. This is a 100% Genuine review of the experience I had with Spec Savers and I have chosen to place this review on the basis of the lack of respect shown to customers and to the fact this is not the first time we have found Spec Savers lacking when it comes to organisation. Avoid and go to a local Opticians who will respect you.
Claim your business profile now and gain access to all features and respond to customer reviews.
Browse glasses and contact lenses online at Specsavers. Find your local store and request an appointment online
