I moved from an independent optician to Specsavers but have found the service so shockingly bad I will not be staying with them. After 2 months I still have not received my glasses. It is also extremely difficult to contact them. I have been held on the phone for over 12 minutes waiting my turn (the two people ahead of me must have had A LOT to say!) and when it gets to my turn an automated voice says my phone number has been noted and they cut you off. Of course they don't call back. There is no other way of contacting them,that I can see, other than calling in-person. Never again.
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