On a recent visit to Specsavers, Galway the staff in the Optical section could not have been more pleasant, forthcoming and helpful. They volunteered information and answered questions in a polite and friendly manner and were a pleasure to deal with. However, my experience in the Auditory dept was not as good. I was told that I have moderate hearing loss but no information was volunteered as to what exactly this meant, how it might progress, which ear was worst affected and what my future options might be - there was no discussion whatsoever. When I made a return visit to find out more, nobody came out to speak with me - a message was sent back that I would receive an email which duly arrived containing the same information along with a chart showing the relative performance of each ear. Not immediately realising this ( I missed the tiny writing at the bottom which detailed it ) I went back to the store to ask and was greeted by a desk person in the most offhand manner who appeared to barely restrain her irritation at my apparent stupidity. Overall, not a pleasant experience and one I won’t repeat.
Claim your business profile now and gain access to all features and respond to customer reviews.
Browse glasses and contact lenses online at Specsavers. Find your local store and request an appointment online
