Returned hearing aids £2,995 for refund on 21 May. Audiologist (Laura) said she wasn’t authorised to process refund but I would hear from finance department in approx 2 weeks. I phoned Boscombe branch Friday 6 June (2 weeks and 2 days after no calls) and Maria assured me that someone would get back to me about refund. Nothing. Is this customer care? What’s happened to Specsavers? Guess I will have to ring again tomorrow. So stressful.,
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