Weird & unhelpful experience in Specsavers in Dawson street. Bought a pair of glasses where the lens kept popping out. A small repair required & these things happen. I asked to drop them in & get them tightened. They insisted that to repair them I stay in the shop while they did this??????. When I explained I had other committments & would like to drop them in & come back. They said they do NOT allow this & that I had to stay in the shop while they xsent it to their workshop to tighten them. They would not or could not explain the rationale for this ..repeatedley stating it was " policy". What an unecessary, unproductive, waste of my time & crappy customer experience. 4 of us in the family with glasses we are not coming back faced with & I could not recomend this rigidity & poor customer experience to anyone
Claim your business profile now and gain access to all features and respond to customer reviews.
Browse glasses and contact lenses online at Specsavers. Find your local store and request an appointment online
