My parents were each charged €25 for an OCT scan in the Castlebar store. The issue is that the staff members didn’t explain what the OCT was, and that there was a fee. It states on the website it is optional, however, they were never given the option. I noticed the charge on their receipts and they told me they didn’t ask for a scan, nor were they told that a scan was being performed. When they complained, a staff member said the sight test is €55. It clearly states on the Specsavers website that a standard sight test is up to €30 and that the OCT is an additional scan that can be booked for an extra fee. This is extremely underhand and despicable, bearing in mind that they are charging people money without advising them that it is optional and that it is an additional charge on top of the sight test. They got their money back but please be aware of this underhand sales tactic.
Claim your business profile now and gain access to all features and respond to customer reviews.
Browse glasses and contact lenses online at Specsavers. Find your local store and request an appointment online
