specsavers.ie

If i could give zero stars i would, AVOID

If i could give zero stars i would. Ordered my 2 year old son’s glasses on the 15th of June,I paid €194 on top of the €55 from the under 12’s scheme. I paid for his lenses on 1 pair to be thinned down and a second pair of frames. I was told the glasses the lady recommended were “toddler proof” and very flexible and would be ready by the 29th of June the latest. The day came to collect the glasses and i hadn’t heard anything so i rang and was told there was a delay but they were in transit and would be here in 3 days. Again on the day in question i hadn’t heard anything so I rang and was told they’re delayed possibly because of how strong his prescription is and would be in by the end of the week. I was also told “not to ring back that they’d ring/ text me. So i waited yet again 10 more days and decided to call back. This time i got a different lady who told me the glasses were still in transit but because they’re coming from Hungary they’re taking longer to get here. At this point i was being told the glasses where in transit over 2 weeks which in this day and age is just quite frankly unbelievable. 5 more days passed and I decided to call into the shop in person to find out what was really going on. Only for the lady to tell me my sons glasses where there for me to collect yet nobody had contacted me to tell me. Considering i was told 3 times on the phone not to contact them they’d contact me when they arrived is just ridiculous. But i was happy to finally have my son’s glasses 5 weeks later!!!! Fast forward 5 days and the “toddler proof” glasses broke!!! He bent them and the hinge broke so now less than a week later i’m down to 1 pair and have no spare. I understand he bent them but I was told on more than one occasion that they’re very flexible and less likely to break. I only went with specsavers because i thought they’re such a big company i’d have no issues but have been met with nothing but problems from the get go. This was my son’s 1st pair of glasses so i’d no experience in buying glasses but I’ll definitely go elsewhere from now on. Avoid this place at all costs!!!

Date of experience: Jun 15, 2025