Fox valley Stocksbridge store so disappointing - promised me sincerely that glasses would be ready well before my holiday, so I ordered them….4 times they have said they are not ready! Promised me Friday, not in so booked for Saturday promised again they would be in - fitting appointment booked, then cancelled & they said they would be in by dinner time now, called at dinnertime with zero apologies or solutions said not going to be in until Monday - so how I have to go pay another £300 to another optician to get same day glasses to go away on holiday with - this store was supposed to be ‘making my appalling previous experience with another store’ right but yet again I am left out of pocket paying upfront for glasses that never arrive within the 2 week time frame promised, not being able to see properly & yet again another holiday made super stressful having to pay another company to rectify specsavers mistakes & even worse appalling customer service. The optician I saw was great but the other staff are clearly mostly trainee level & incompetent & inept at dealing with issues. Alex the supervisor was utterly useless - didn’t even apologise for delay just said come in Monday & speak to the manager if you’re not happy….Fuming
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