I've been a customer of Specsavers for many many years but in the last couple of years have noticed a bad decline in service. I had my eyes tested in February 2025. Lost my varifocals in Spain in November. Went to get new pair on my return. Picked out frames. Before glasses were sent for prescription to be put in i changed my mind on the frames. Called in physically to change the frames. Some time later went back and wrong frames were on the glasses and i couldn't see through the glasses. They offered to change the frames to the correct ones. Went back to collect these to find frames incorrect again. Staff very nice but the level of incompetence is horrific. On same day a colleague of mine collected hers from a different branch and her lenses were incorrect too. This is the 2nd time I've not been able to see clearly through my glasses. I now find I see better without my varifocals. Will be going elsewhere from now on. Would definitely not recommend Specsavers to anyone.
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