Alarming experience in Specsavers Nenagh. I’ve debated whether to post this or not but I think it’s important for people to be aware. I’ve been a customer of Specsavers for at least 15 years. I’ve been in Specsavers Thurles and Specsavers Limerick. I also dealt with Specsavers Nenagh in the past. Never had any issues. They were a brand I trusted.On Saturday I was subjected to an interrogation style appointment. It was the strangest experience I’ve ever had with an opticians. Basically, I got glasses in the 2 for 1 offer. One of the glasses was deemed by specsavers themselves to have a faulty lens. The assistant I was dealing with on Saturday was passive aggressive and seemed out of her dept to be honest. This was my second time going in to resolve the issue. They changed the lens and the assistant made out it was fine now. However, I was still having serious discomfort when I tried on the glasses but the assistant completely deflected on this. The assistant kept repeating again and again that she couldn’t understand what the issue was. She made the situation extremely awkward and I asked 3 times, what is going on? To which I didn’t get any real answer. Things she said to me that stood out as bizarre: “I’m understanding” then giving me an intense stare.“I’ve been working on this for two days”. All the while I just sat there thinking to myself what the hell is going on here. I didn’t react even though It was strange. I do wonder whether this was intentional on her part. I even offered to sign something to say I wouldn’t come back if there was a fault with the new glasses just to find a resolution. She was that full on. I picked out new glasses in the end, but told myself never again! What I’ve learned from this experience is that if you have an issue with Specsavers Nenagh, even if they admit there was a fault in the first place, be prepared to stand your ground. Definitely do not take their word on it. They are extremely resistant to admitting fault and would rather see a customer go without or leave with extremely uncomfortable glasses. I definitely would not let an elderly or vulnerable person attend an appointment here without support. Even better go elsewhere.
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