specsavers.ie

Was in the Bray branch with my elderly mother as she was thinking of choosing some near glasses, wat

Was in the Bray branch with my elderly mother as she was thinking of choosing some near glasses, watched as a worker blatantly bullied and shamed a young girl very loudly in front of the entire shop. The girl was trying to book a medical card appointment when the worker did their usual upselling of ‘you should get this scan’ but instead she said ‘you have to get this extra scan’ the girl paused and said that the physical exam will be sufficient, the worker instead of stopping here like a decent person says very loudly ‘it’s only €25’, the girl quietly says she can’t afford it right now and the worker to my shock and the woman next to me even louder says ‘why can’t you afford it, it’s only €25’?!? The girl to be fair to her held to her guns and said no I don’t want it I’m not getting it to which the worker again says ‘you can afford €25, everyone can afford it, it’s only €25’?! Like firstly it’s absolutely not the business of specsavers workers whether someone can afford €25 and secondly the gall to act this way in your place of work very loudly in front of customers?! Even my mum heard and she’s nearly deaf. I was so appalled I took my mother and left to give our custom elsewhere. What a disgrace
Edit to reply to Specsavers below, I do not have any social media, the fact that you do your customer service via that rather than email is astonishing

Date of experience: Mar 18, 2026