The order is missing, and no one answers.I ordered my phone(ROG Phone 9) on 09/30 on their website and waited for 4 days. My tracking status still says 'Ordered'.On 10/03, I inquired about my order, but they kept stating, "It takes 2-3 working days to process orders." On their side, they have my order on 10/01, which means tomorrow will finish processing my order, so I will wait for another day.On 10/04, I asked them again, but no one responded to my question.On 10/05, they finally answered my response and said, "We are processing your order please expect tracking information to be sent by tomorrow." and I waited for the next day.On 10/06, I asked them again, but now they just ended my chat without any response.On 10/11, over 10 days, I asked them again, but no one responded to me.On 10/14, I asked them again, and they answered me again, and I asked them about my order, then they answered "Apologies, there has been a slight delay. Will update you as soon as possible by today." However, after midnight the status stile stay at "These items have not yet shipped."I have no idea what the "Track Your Order" is used for. Is it only used to track packages in Canada, or what? They already took my money.For anyone who wants to buy their produce, please be cautious, as they may not respond or even return your money.
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We are an online store in Canada. Selling latest Smartphones, Headphones, Smart Watches and Smart Devices.
Ranging from latest Xiaomi phones, Google Pixel, Sony smart phones, Beats headphones. We have it all and always adding a new range of products.
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