It's now the third day without my redemption. I've redeemed successfully several times in the past, but this time I haven't received the promised 'instant' redemption. I always prepare for the possibility that more documents will be required, and I send them to the support email after each request, but this hasn't improved my current situation. I've reached out multiple times and received various responses from the support team, but I've redeemed larger amounts elsewhere without such delays. While three days isn't overly long, it feels frustrating when instant transfer is expected. Other platforms manage expectations better, either clearly stating a 3-5 day timeframe or providing instant transfers, allowing users to plan for their funds. It's challenging to proceed without their follow-through.
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