My wife and I went into the Goodyear, AZ location and told the salesman I want the BEST washer/dryer top loader they have. The salesman directed us to the GE Profile, as he said thats what he has in his house and so we bought them, their extended warranty, installation, and removal of old. After the 2 month noise came from dryer, they had repair man come out and said it was the pully's that turn the drum, the grease is gone and bearings worn out. After repairing by replacing the part, about 2 more months go by and the heating element goes out! I should have requested a swap out or refund then but trying to be understanding we let them replace heating element. now about 8 months in the pully's go out again! This time instead of a 3rd party repair man, they send an actual GE repair man. He replaced all the pully's not the one that went out. I said to him funny you had replacement parts on your truck, last time we had to wait a week for part to come in. After talking to him this brand has been know to have the issues with the pully's going out quickly. GE fix to the problem is they changed the material the bracket is made of so they don't wear out so fast. I called Spenser's and spoke to store manager and said after 3 repairs in 8-9 months I feel we have been more than patient and understanding and ask they take this set up back and allow us to go with something different. He said there is nothing he can do because now there is nothing wrong with the dryer as it's now fixed and said he recommend I speak with GE and see if they will take them back (Now I am doing Spencer's job for them) as they just passed the buck to manufacture. Well after emailing back and forth with GE, since both machines are working now there is nothing they can do about a refund or credit. They offered to give me another 1 year extended warranty. I said I have Spencer's long 4 or 5 year warranty already and she said well then there was nothing else they can do! I have been buying from Spencer's for many years and have always had great experiences, that is why we went back. I have tried many times to give both Spencer's and GE to make things right and allow us to return the product and pick something else out. I was even willing to pay any upgraded price if the other product cost more! Bottom line is DONT BUY GE and make sure that if product has issues the 2nd time, don't let them fix it, DEMAND they replace it with new! We need a refrigerator now and we'll be going to Sam's club or Costco. Their return policy's are much better and do not give you the run around and make the customer jump through hoops!
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