Owner Biederback called me today. He was going to charge me over $50 to replace the burners that do not work. He would not let me talk so I hung up on him. He called me back and I told him that I don't like being talked to as if I am a child. This company is huge, yet they do not show good faith to their loyal customers. I cannot believe that this company cannot make this right and pay the $50 to replace these defective burners. Whoever heard of a stove burner cutting off power after 5 minutes? Biederback said this is how they are supposed to work. He even lied to me that he sold 2,000 of these and no one else ever complained about the burners shutting off. Dubious at best. There are boatloads of Amazon negative reviews of this same unit. The Frigidaire repairman told me that I'd be wasting my time in contacting Spencers because they are known to do NOTHING to satisfy their customers. The repairman was right. Biederback was rude to me on the phone. If he had paid me $50 or just replaced the defective burners, I would have removed all of my negative reviews of their company. One lesson I learned is never pay with cash. Always pay with a credit card!
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