We bought an out-of-box refrigerator from Spencer’s TV & Appliance San Tan, Gilbert AZ on a Friday. Our salesperson Justin was great, as he also rectified a months-old previous purchase, a Wolf cooktop, where we didn’t get the red knobs as promised (Spencer’s blew us off). What Justin didn’t know is that we were earlier going to buy two Wolf ovens and didn’t move forward with that purchase, because of what happened when we followed-up re: the cooktop knobs. We took delivery of the fridge on Monday. The delivery was by-the-numbers and that part of the process was communicated well. The delivery guy (Hector) plugged-in the fridge and continued removing the cellophane wrapping, styrofoam, etc. After 5-10 minutes the fridge started making an obnoxiously loud knocking sound. Hector unplugged and replugged the fridge. At this point we were nervous about keeping the fridge, so we asked Hector to stick around 5-10 minutes to see if it repeated. It did and I videoed the sound. We asked Hector to take the fridge with him and he did.It’s worth mentioning, I called Spencer’s twice during this affair, Justin was off, and it was suggested I come back to the store to look for another unit.Within an hour I was back at the store.A sales person, also named Hector, engaged me upon entering and I explained the above. He immediately disclosed that even if I found an alternative fridge it couldn’t be delivered until Wednesday. I explained that I’m a cook, have several boxes of food on ice at home that’ll perish (the fridge discussed here is a second food prep and storage unit).Hector said that was the best he could do. I looked for and found one acceptable unit at a price point several hundred dollars higher than the one we purchased and asked what Hector could do on discounting. He said he’d check and a short time later showed me a computer screen comparing their like-for-like price with Home Depot; that was the best he would do!Extremely underwhelmed, I asked for and received a refund. I felt leveraged by the circumstances. But most importantly, I realized Spencer’s was making their problem: a non-working fridge, my problem re: the food spoilage in the hundreds of dollars I’m about to realize. I hope nickel & diming us was worth it, because there’s no chance in hell we’ll buy $10k Wolf ovens or a $20k Sub-Zero fridge from Spencer’s when the economy gives and we complete our kitchen remodel.
Claim your business profile now and gain access to all features and respond to customer reviews.
