We recently had a dishwasher installed by Spencer’s TV & Appliance. During the installation, the technician shut off our main water valve outside the home. Immediately after, the valve would not turn back on, leaving us without water.
We contacted Spencer’s and were told this was not their responsibility and were referred to a plumber. We had to pay $500 to have the valve replaced in order to restore water service.
The water system was functioning prior to the installation visit, and the issue occurred directly after their technician operated the shutoff. Despite this, Spencer’s did not offer any reimbursement, credit, or goodwill resolution.
Installation itself may be straightforward, but if something goes wrong during the process, do not expect support or accountability.
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