CO2 sensor complaint On 15.12.2025 I found out that my CO2 sensor stopped working! I wrote to the customer service line about the malfunction along with details (date of purchase, order number) On 16.12 I received an email around 8.30am requesting a photo of the sensor over time. In the evening around 20.00 I sent 5 photos of the sensor from different segments of the day. On 17.12 a quick check was apparently carried out by the Spider Farmer technical department. On 18.12 morning I was informed about the replacement and asked to confirm the address. On 19.12 I received an email with the tracking number of the package. The delivery time (I live on an island) is usually about 5 working days. Unfortunately it's Christmas so the package will probably arrive later than standard, but Spider Farmer can't during Christmas😜. How do I rate the communication? As a person who lives by communication and trade, I must say that it was at a great level without unnecessary questions (when the seller usually tries to avoid acknowledging the complaint) and completely factual. The behavior of the operators is at a great level and words like please and thank you and sorry which at first glance look like: nothing to comment on. In fact, respect for customers has been lost! But not at SPIDER FARMER! One feels that they are really interested! I do not understand your criticisms of the lack of communication and the quality of the products. I am enthusiastic about SPIDER FARMER, their products, service in short from A to Z!!!🫵👍🥇
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Spider Farmer
