Very nice products, but customer service is a joke. It takes a minimum of 1-2 days for a reply in an email conversation. You can’t call them to get a direct line of communication which is a bummer. After returning a product it’s suddenly out of stock and now the waiting time is unlimited. I could say that it’s way more convenient to buy their products somewhere else or a different brand.Update:They made it even worse. Pay an extra €15 to get it shipped earlier. It didn’t even ship! As a compensation you get 2000 points. 2000 points minus €15 means something like €5 euro discount. This is just playing with your customers. Not serious.They can’t tell when my order is coming. I ordered it on the 17th of September and it’s now the 4th of October. I may be a joke for them but they don’t see that they are one massive joke.Conclusion: read the reviews before you buy from Spider Farmer.
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Spider Farmer
