Good evening, I hope you are well. I am contacting you about an order I made on December 19 for a hoodie and sweatpants for my son. My order number shows no tracking information, and the package is not expected until January 5. I have tried calling the number on your website, but it redirects me without connecting to anyone. I also emailed but have yet to receive a response. Given the lack of communication and concerning reviews I have seen, I am starting to doubt the legitimacy of this website. If I cannot confirm the delivery status soon, I will request a full refund. I needed this order before Christmas, so this is urgent. I would appreciate a quick response to resolve this issue. Thank you.
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