I am extremely disappointed with my experience at SpinStar.Bet. I deposited 80 USDT (no bonus used) and managed to win approximately 1000 USDT. However, the casino is making it impossible to withdraw my funds.The KYC tool within their application is broken and fails every time I try to use it. I followed the instructions to contact customer support, but the live chat is completely unavailable. I have sent multiple emails with my valid identification documents, but the support team has ignored every single one.It is unacceptable to accept deposits instantly but then disappear when a player tries to verify their account for a withdrawal. I am still waiting for a response and for my account (Username: sanjaykumar3) to be verified.Prospective players should be very careful—it is easy to deposit here, but seemingly impossible to get support or withdraw your winnings. I will update this review if the situation is resolved, but for now, I strongly advise staying away.Hi @Trustpilot Team - Please look into this matter and help getting my withdrawal.
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SpinStar opened its doors in late 2024 and operates under a Costa Rica legal opinion. It serves as a balanced option for those who need a high-quality sportsbook alongside a large-scale casino. The sports section is designed for practicality, featuring dedicated hubs for live betting and Esports, supported by a frequently updated statistics module and real-time results. For high-stakes players, the platform allows VIP wagers up to €1,000,000. Thanks to PWA technology, the entire site runs smoothly in a mobile browser without requiring additional software.
On the casino side, there is an impressive library of 9,488 games from 71 top providers, including NetEnt and NoLimit City, while the live casino area offers 699 dealer tables. The platform is VPN-friendly and uses a hybrid payment system; in addition to Euros, it supports over 20 cryptocurrencies, including TON, SOL, and XRP. One of the main advantages is the high withdrawal limits, allowing up to €250,000 per month in crypto and €100,000 per month in fiat. The 25-tier loyalty system offers up to 20% cashback and rakeback at the highest levels, with 24/7 support available via chat and email.
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