I recently signed up with a service, and the experience has been disappointing. The technicians spent six hours at my home trying to set everything up. They put in a lot of effort, but it was a lengthy and tiring process. When I attempted to connect today, I couldn’t reach the 500 Mbps speed I’m paying for — I was only getting around 50 Mbps. When I contacted customer support, I was informed it was due to my router's limitations. I requested a new router at no additional charge, but my request was denied. What truly disappointed me was how abruptly the call with the technician ended. It felt rushed, and I was left without a proper solution. I am now considering disconnecting my service entirely, as my mobile hotspot is faster and much more reliable than what I experienced.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.