Automated email saying churn request was raised against my account. I attempted to inform twice and their support chat was down both days I tried to notify it was not me. Service ended up cancelled, and I was without internet for a day. Eventually I got in contact and they got the service up and running again, but this is where things get worse. Even after submitting evidence that a fault on their chat resulted in me having no way to dispute the churn request, and their support agreeing I was not in the wrong, they charged me extra. Around 50% more than my bill should’ve been (for one less day of service too?!?!) It took contacting them 4 times to get this resolved, and their sneaky sales person tried to upgrading my package, selling it as a gesture of good will. They failed to mention I would lose my lifetime discount if I accepted this gesture of good will. They do not know how to make amends when then mess up. On top of that, they then upgraded me to the incorrect package as part of the free nbn rollout upgrade, and refuse to upgrade me further unless I give up the lifetime discount. It’s not worth the hassle dealing with this company
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.