I have been with Spintel for three years. Last month I was sent a disconnection notice for a missed payment. I went to check my account and my login and password has been changed on their end. The credit card against the account has also been changed. And there is no way to talk to anyone about it because they don’t have a customer service department anymore. Last month I thought it was a glitch and paid the bill. This month I’m almost convinced it is deliberate. I have called every day for the past three, even at 8am when the phones open. I have been on hold for more than 1.5 hours each time. Their callback service takes 10 hours minimum and sometimes when you Press 1 to take the call, it tells you someone else has accepted the call and it is no longer available. This is criminal corporate behaviour. They are trying to extort customers. Unfortunately my only recall is the ombudsman. DON’T GO WITH SPINTEL
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.