No stars, do not recommend!! Have used spintel for NBN for a few years. Service was a bit unreliable with some very slow speeds intermittently but was told this was due to our address (central suburb in Perth?!) and age of house. Just moved much newer house and chose to relocate the service. OH MY GOD. Never again. Used their website to book the transfer of service to new address. It asks for a date for that you want the transfer to occur but apparently this is the date they start to look at the ticket!! Not actually deliver the service. Now 5 days post when we needed it to be working and STILL NO SERVICE and unable to WFH. Four calls to support, each at least 20min on hold before talking to a person. Very polite bit don't actually do anything to help just apologise and keep repeating same script that 'there's a ticket lodged'and then attempt to end the call asap unless you insist on waiting. Even when I asked to escalate with mgr/supervisor I still got nowhere. Seems to be very similar experience to other reviewers. It would have been quicker to cancel the account and move to a new provider!! Which I plan to do now. I stuck with spintel to reduce stress during the move but has turned out to be biggest problem of all. Spintel - I hope you are reading this as there is no other way to communicate with you!!!
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.