This was a sad moment. l signed up and then called to enquire about the service and 300 fee regarding set-up of new nbn development fee which l was expecting. l explained that l was a NDIS tenant and did not have any of their required information regarding the address ownership. l explained that l was a tenant as a specialused disability accommodation tenant and had no lease no electricity or council papers as the meters are not yet split etc. l did however provide other government cars eg disability support pension demonstrating that l live here and l have proven l am at this address. even that didnt serfice! l was so frustrated when l asked for them to just cancel my order and refund my nearly 600$ they stalled for almost an hour trying to get me to stay and prove residency. Finally l said ld go to the ombudsman if they didn't they finally did. they obviously think centrelink don't do their job properly with evidence of residency/tenancy. it was an awful experience. it's been a week and lm unsure but l don't see my money. never subscribe and pay first ever especially with this company. if this is how lm treated at lm signing up, imagine being their customer!!!!!! disgrace.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.