I recently canceled my NBN service with SpinTel and was informed that no refund would be issued for the remaining days of unused service. This policy is surprising and unfair, as other NBN service providers typically refund customers for unused portions of their service. This practice was not clearly communicated to me when I signed up for your NBN service, and it is not standard compared to other NBN providers. I have successfully received refunds from other providers such as Vodafone and iiNET in the past.Additionally, I experienced significant difficulties while trying to resolve this issue with your Customer Service team. I had to wait in the queue for over 20 minutes and was forced to end a call-back request. When I did receive call-backs, they were disconnected three times, which was extremely frustrating for a simple request like this.Please DO NOT sign up for their service!
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.