It's very simple. When I pay for a service I expect to receive what a company advertises/promises in writing, not the daily frustrations of low download speeds; never achieving anywhere near their advertised speeds; constant dropouts; lengthier unplanned outages; and, when the internet was 'working', painfully slow buffering so my streaming services frequently failed to load. Many times I had to hotspot my phone when I needed to use my computer. Then there were the additional frustrations dealing with Spintel's overseas call centre trying to fix the issues, which were never resolved. Although polite, Spintel call centre operators will try to blame you, your equipment, the technology, and even the NBN. They will have you running around in circles in preference to taking any responsibility for resolving issues. Don't bother complaining to the TIO either because they're a toothless tiger. If you're with Spintel and not receiving the advertised service you're paying for the best advice I can give you is don't waste your time and money. Take your business elsewhere. Upon immediate connection to my new telco - using exactly the same technology and hardware - all the issues disappeared and I now have a fast and reliable service.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.