I was on their 25MBPS NBN plan with a six month promotion period of $49 per month. The product delivered was okay, but I received an email after 4 months saying prices will increase, BUT ONLY AFTER THE PROMOTIONAL PERIOD ENDED. However, for months 5 and 6 of the promotional period they charged the increased fee. I complained and thought it was all resolved. However, I left Spintel because it was really hard to get to this point of resolution. Now that I have left Spintel they have sent me ANOTHER invoice for the increased fees for months 5 and 6.They are really hard to communicate with via phone and web chat, so they are obviously trying to win by a war of attrition.For anyone reading this review, FIND ANOTHER NBN COMPANY that is more transparent with their fee structure and is easier to communicate with. You'll thank me.**Update***Review changed from 1 star to 3 stars. After posting this review Spintel reached out to me and removed their latest set of charges. It was a tiring experience, but thank you for finally resolving the issue Spintel.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.