I was on their 25MBPS NBN plan with a six month promotion period of $49 per month. The product delivered was okay, but I received an email after 4 months saying prices will increase, BUT ONLY AFTER THE PROMOTIONAL PERIOD ENDED. However, for months 5 and 6 of the promotional period they charged the increased fee. I complained and thought it was all resolved. However, I left Spintel because it was really hard to get to this point of resolution. Now that I have left Spintel they have sent me ANOTHER invoice for the increased fees for months 5 and 6.They are really hard to communicate with via phone and web chat, so they are obviously trying to win by a war of attrition.For anyone reading this review, FIND ANOTHER NBN COMPANY that is more transparent with their fee structure and is easier to communicate with. You'll thank me.**Update***Review changed from 1 star to 3 stars. After posting this review Spintel reached out to me and removed their latest set of charges. It was a tiring experience, but thank you for finally resolving the issue Spintel.
Claim your business profile now and gain access to all features and respond to customer reviews.
SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.
