Ridiculously long wait to speak to an agent about my bill - waited for 1 hour 20 minutes to speak to an agent (both on the phone and via WhatsApp). I’ve included screenshots on WhatsApp so Spintel can ‘verify’ their incredibly bad service.Spintel charged me $15 international daily fee for a service which I never initiated and never used. There are no calls or data use on my account during the time I was overseas. Agent couldn’t find any use either, but still had to submit a dispute to Accounts dept. Both issues should be easy to resolve- but obviously not for Spintel.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.