I have been a customer of Spintel for over 10 years and currently have an NBN Internet service and two 5GB data 'sim only' mobile phone services. Spintel has provided a ‘Bundle’ discount, on each of the mobile phone plans, for many years.I recently received an mail from Spintel which advised that the 5GB 'sim only' mobile phone services were no longer available and would be 'moved' to new 22GB per month plans. I phoned and was advised that my existing ‘Bundle’ discount would continue to be applied to the new mobile plans.On receiving my latest invoice I discovered that the ‘Bundle’ discount had been cancelled on both of my mobile plans.I again phoned Spintel only to be advised that I must have been 'mistaken' and misunderstood the information during my first call and they would not be continuing to provide my ‘Bundle’ discount on the new mobile phone plans.The increase in cost of the 'moved' plans, and the cancellation of my ‘Bundle’ discount, results in a 121% increase in both mobile phone plan charges.Not my idea of good service or fair practice !!
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.