The service was connected quickly however the connection was intermittent. Several phone calls to Support resulted in them questioning the modem used, after which I purchased a new recommended modem. Week2: The service was still not working even thought I could see Spintel and they could see that the service was connected to them. On week 3, they had an NBN Tech check the service. The NBN Tech apparently resoldered a connection somewhere in the street pillar, and the service was still not working. I did a TraceRoute and again I could not be connected to the Internet so to me it was an issue with their configuration. We tried so many changes at their request but no change to no internet. After a long morning on the phone to them I gave up and cancelled the contract. The good news was, I contacted Aussie Broadband and arranged for the NBN via their service and within 45 minutes they had the service working with no other changes made to my modem. Spintel only partially credited my account.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.