We spent days trying to contact and resolve our internet issues. Spintel first reported that everything with NBN was fine. Then days later they reported that NBN had an outage. Therefore they were trying to resolve the wrong issue. Makes me feel like we were lied to throughout the process. This is not the first time we have had issues, around 4-5 times within 6 weeks. It is always hours to even reach someone to help and then hours to step through the resolutions. They clearly have not resourced their help desk appropriately. I cannot imagine they will win awards with what has evolved into industry worst customer service. Spintel is an absolute scam of a service provider.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.