Absolutely the worst telco we've ever dealt with. The sales pitch is all well and good until you get to the installation component. When I first signed up, 1 month before I ended my contract with my previous telco, I had asked if I should book the NBN guy out earlier. The sales person said it's all good, and that it's usually just a couple of hours on the same day that we connect. And to save cost in connecting earlier, we should only book the NBN service connection on the day. When it came to the day of connection, NBN had advised us that they could not access the roof based on OHS reasons and that it's very common for the connection to not be made on the same day. NBN also advised us that Spintel should have provided us with a standard document from NBN on the procedure for connection and all the things that could prevent connection from going smoothly. We never received that document.But that's not the worst part. The worst part is spending 4 hours that day on and off the phone with Spintel trying to get it sorted. Each time we spoke to someone, we were given a different set of advice and information. The last lady, Floor, went against every other information that was provided to us. Went on to say that what the sales team offered, NBN upgrade for FTTP was not supposed to be included in our sign up and wanted to cancel the original order/contract that I signed to give me a worse deal. Not only did she not try to solve the mess up from the Spintel customer service and sales team that resulted in us not having internet for 3-4 days, she also tried to downgrade what we were offered and signed up for. It was a complete joke because when I called TPG, they advised that for our residential area, FTTP was necessary for all levels of service and is included as standard. In the end, we terminated our contract with Spintel and just went with TPG. But the whole ordeal was so stressful and used up an entire day that we had planned to go to the Ekka with our son. Horrible horrible company to deal with. Do not engage!!!
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.