Usually the service is OK but have been overcharged credit card fees of times. I always pay my bill early because the times I get paid don't coincide with my bill payment date so when I pay my bill over the phone or by the payment app in my phone I use my last bill number as they send me my bill on different dates so it's not a uniform date. One time I sent an extra 80 cents for card payment costs by mistake and they said we require 55 cents to cover the cost which I disputed with them do they refunded 55 cents instead of 80 cents. I let it go as it was only 25 cents difference. Last month my bill went up by around 4 dollars and I paid it early and forgot to add the 80 cents as the price went up and I didn't include it. They then added an extra 85 cents which should have been the card charges for the next bill. Another time I paid by phone and made a mistake of 1 cent and they sent me a reminder that 1 cent would be deducted from my bank account. Does 1 cent exist any more. I also had an outage for 2 days which technical support told me I would be compensated for but was charged for a full month. I have also emailed the complaints department regarding all of this but they can't even take the time to give me feedback about my complaint. I wouldn't even have let these small overcharges worry me but the 1 cent discrepancy and the way they have not even been bothered to take the time to answer my email regarding my complaint proves that they care more about making sure they chase 1 cent and overcharge card fees which you have to spend most of the day on the phone or messaging them continuously before they decide to refund your own money is beyond belief for me. If they have done this to me how many other customers have they done it to. It seems Spintel worries more about their takings ( bottom line) than they do about their customers. I have been in customer service all my working life and for me I always put my customers first. I think they need to realise that if you don't look after your customers they will go elsewhere as there are more providers in the same business as them and they are charging close to the same price as you can get higher rates of connection quality for. I have been with them for around 4 years now and I will be changing my provider next month as I have already paid this month. For me Spintel worry more about profit than their most valuable asset. Their customers who are (the stakeholders) in their business. If you are considering Spintel don't do it as their are other providers who realise what keeps their company going and that is us the consumer and Spintel if you are reading this review you need to rethink your business model as you are loosing me and my money will be spent where I will be treated as all customers should be. As the saying goes. Not happy Jan !!
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.