If you want to sign up they'll answer the phone inside of 10 minutes every time. However, once you are an existing customer you will find it hard get through to a rep inside of 2 hours on the very best day. And trust me if they could guarantee 2 hours at this point it would be fast for them. Too much of run around to write in detail. Been repeated experiences with massive wait time frustrationsCall backs the next day (or 2) can hang up on you etc etcFrustrating to the max to get basic communication throughVery polite, great staff once answeredJust the wait time is hideous.Great company if they addressed this issueSupposedly getting new staff on due to massive waits for existing clients.We'll seeYou got to look after your existing clients too. We don't have endless hours to have our blood pressure go up trying to deal with all this. IF we save a few dollars is it worth the stress?
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.
